INTELLI-Flush™ Automatic Flushing System
Questions and Answers
The unit occasionally flushes when no one is present. What can I do?
The sensor range is adjusted too far out and it is sensing a reflection from the stall door or the wall across from the toilet. The sensor needs to be adjusted to a shorter distance. Please refer to the Installation Instructions.
The unit does not sense when the toilet is used as a urinal. What can I do?
The sensor range needs to be adjusted to a longer distance. Please refer to the Installation Instructions.
Green LED (light) flashes 3 times when there are no users present. What can I do?
There is an object the Sensor is detecting or the sensor range is set too far out, registering the opposite wall. Remove item in front of the sensor or readjust sensor activation distance. See the Installation Instructions for more details on this process.
Yellow LED (light) flashes, what should I do?
Batteries are weak and need replacing. Replace batteries. Use alkaline batteries only.
Sensor is working but flush module does not actuate.
1.) Check batteries in battery pack.
Replace batteries.
2.) Flush module unit is not working. Check to see if red indicator on the battery box (near connector) stays on. Under normal conditions, the Red indicator should flash 4 times when the motor unit receives a signal.
3.) Sensor is not actuating the motor unit
Call technical support at 1-800-533-3460.
Why is there standing water inside the china tank?
FLUSHMATE® units can emit a few drops of water inside the tank during the flush cycle. This water collects on the bottom of the china until the water level reaches the height of the built-in drain. Normal level of water is about 1-inch.
How do I know when the cartridge wears out?
When the flush appears to be weaker or sluggish, the cartridge may need to be replaced. A simple test is outlined in the owner's manual included with every FLUSHMATE® unit. If you're in doubt or need further assistance, contact Consumer Services.
How do I get technical assistance and repair parts for FLUSHMATE®?
Technical assistance is available through the FLUSHMATE® Consumer Service Center in New Hudson, Michigan, by calling 1-800-533-3460 or 1-248-446-5300, or by faxing 1-248-446-2150. They are your sources for troubleshooting, identifying components and finding a local source for repair parts and service. Another source of information is your local Sloan FLUSHMATE® Sales Representative.