Phone Support

If you need to contact FLUSHMATE® by phone, FLUSHMATE® technical service professionals are available Monday - Friday 9:00 AM - 5:00 PM EST at 1-800-533-3460. Please have the following information available when you call:

Flushmate Label
  • Model Number (e.g. M-101526, located on serial number label)
  • Serial Number (e.g. 010199-F01-1001, located on serial number label)
  • China Manufacturer (e.g. Kohler, located on bowl surface behind seat cover)
  • Installation Date (Date the product was installed)
  • Condition that is occurring

FLUSHMATE® Interested Customers

To learn more about FLUSHMATE®, follow either link below to ask a question or request the latest information on how FLUSHMATE® works and the added benefits of Pressure-Assisted technology over gravity.

Request Literature

Ask a Question


Answers to most troubleshooting questions can be found in the owner's manual for your FLUSHMATE® product. Below are links for registration of your FLUSHMATE® product, contacting FLUSHMATE® customer service department for troubleshooting, or asking general questions about FLUSHMATE®. Also, if you are unable to find the information you're looking for within the owner's manual, click the "Ask a Question" link to ask a question pertaining to your FLUSHMATE® product.

Contact Customer Service

Register your product

If you need to identify or purchase FLUSHMATE® parts, please visit the FLUSHMATE® Parts Store.

For general information, questions or concerns you may have about FLUSHMATE® or your currently installed FLUSHMATE® system please contact Customer Service. All international inquiries can contact one of our international representatives.

If you have issues related to technical function of this site please contact the webmaster here.